A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
PoC: aisecplus-week01-servicenow-ai-security-incident
Research and analysis of the ServiceNow Virtual Agent vulnerability (CVE-2025-12420), including attack flow, MITRE ATT&CK mapping, detection strategies, and mitigation recommendations.
PoC: CYBERDUDEBIVASH-ServiceNow-AI-Agent-Audit-Script
This script audits ServiceNow AI Agents for vulnerabilities like CVE-2025-12420, governance gaps, and compliance risks. Powered by CYBERDUDEBIVASH – your global ecosystem for cybersecurity, AI apps, services, and consulting.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
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